TWG Services Limited: Who They Are and Why They Are on Your Warranty
You read the small print on a car warranty, a GAP policy or a breakdown plan, and one name keeps appearing: TWG Services Limited. You never bought anything from a company called that. So who are they?
This guide explains who TWG Services Limited is, why the name appears on your documents and how to deal with them.
TolyGPT is not affiliated with TWG Services Limited or Assurant. Company details below come from Companies House records and Assurant’s published notices.
TWG Services Limited at a Glance
| Detail | Information |
|---|---|
| Company number | 01883565 (England and Wales) |
| Incorporated | 6 February 1985 |
| Status | Active |
| Registered office | Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN |
| Group | Assurant |
| Regulation | Authorised and regulated by the Financial Conduct Authority |
| Role | Administrator of warranty and protection products |
Who Is TWG Services Limited?
TWG stands for The Warranty Group, a long-established provider of extended warranties and protection plans. The Warranty Group was acquired by the US insurance group Assurant in 2018, and its UK businesses now trade under the Assurant name.
TWG Services Limited is one of the UK companies in that group. Company records list Assurant Direct Limited as its controlling company. The registered office moved from Staines-upon-Thames to Crewe in September 2025.
Accounts for the year to 31 December 2023 show turnover of about £23.8 million and around 195 employees, according to Endole.
What Does TWG Services Limited Do?
In most documents, TWG Services Limited is the administrator. That means it runs the product day to day on behalf of the brand that sold it and the insurer that underwrites it.
- Setting up and managing policies and service plans
- Handling claims and authorising repairs
- Taking customer calls and letters
- Processing cancellations and refunds
- Handling personal data for those services
The products involved are usually motor warranties, GAP insurance, breakdown cover and similar protection plans sold through car dealers, manufacturers and retailers.
Why Is the Name on My Paperwork?
Protection products usually involve three parties, and the brand on the front of the leaflet is only one of them.
| Party | What they do |
|---|---|
| Seller or brand | The dealer, manufacturer or retailer that sold you the product |
| Administrator | Runs the policy and handles claims. This is often TWG Services Limited. |
| Insurer or underwriter | Carries the financial risk and funds valid claims |
So seeing TWG Services Limited on a warranty or on a bank statement does not mean a stranger has your details. It usually means the product you bought is administered by Assurant’s UK team.
Is TWG Services Limited Legitimate?
Yes. It is a registered UK company that has been active since 1985, it is part of a large international insurance group and Assurant states that it is authorised and regulated by the Financial Conduct Authority.
You can check both facts yourself. Search the company number 01883565 on the Companies House website, and search the firm’s name on the FCA Financial Services Register.
How to Contact Them or Make a Claim
- Find your policy schedule or welcome letter.
- Use the claims phone number or web address printed on that document. Contact details differ by product.
- Have your policy number, vehicle or product details and proof of purchase ready.
- For a vehicle repair, get authorisation before work starts. Unauthorised repairs are often not paid.
Avoid phone numbers from adverts or unofficial directory sites. Use your policy documents or the Assurant UK website.
How to Complain
- Complain to the administrator in writing, using the complaints address in your policy.
- The firm has up to eight weeks to give a final response.
- If you are unhappy with the answer, or eight weeks pass, you can take the complaint to the Financial Ombudsman Service free of charge.
Frequently Asked Questions
Is TWG Services Limited part of Assurant?
Yes. TWG Services Limited is a UK company in the Assurant group. Assurant acquired The Warranty Group in 2018, and Companies House records list Assurant Direct Limited as the company with significant control.
Why is TWG Services Limited on my bank statement?
It is most likely a payment for a warranty, GAP policy, breakdown plan or similar product that the company administers. Check your recent purchases from car dealers or retailers. If you do not recognise the payment, contact your bank.
Is TWG Services Limited an insurer?
In most products it acts as the administrator, not the insurer. The underwriter is named separately in your policy document.
How do I cancel a policy administered by TWG Services Limited?
Follow the cancellation section of your policy. Most insurance products have a cooling-off period of at least 14 days. After that, refunds depend on the product terms.
Final Thoughts
TWG Services Limited is the Assurant group company that administers many UK warranty and protection products. It is a legitimate, regulated business, even if you have never heard the name before.
Keep your policy documents, use the contact details printed on them and remember your right to go to the Financial Ombudsman Service if a complaint is not resolved.
